Do you still have some questions about our facilities, our service or the surrounding area? Perhaps you can find the right answer in the frequently asked questions. 

If you still want to know something or something is unclear, you can of course contact us on +43 (0) 5444 / 5227 or by email at hotel@trisanna.at.

There is one outdoor parking space in front of the hotel available per room. If you would like to park your car in our underground garage, please specify this at the time of your booking as the number of parking spaces is limited. We charge a parking fee of €6.00 per day for parking in the underground garage.

Ski passes are issued at our reception.

Bathrobes are provided free of charge in all rooms, apartments and holiday apartments.

We have decided to no longer accept pets as a result of various complaints and difficulties. Thank you for your understanding.

The check-in time is from 3.00 p.m. on the day of arrival.
The room must be vacated by 10.00 a.m. at the latest on the day of departure. 

You can find the nearest ATM opposite our hotel.

If you have special requests for bread rolls, please give your order to reception the day before by 11 a.m. so that we can cater to your requests and allergies. 

The bus stop is situated opposite the hotel. The buses run hourly. Please contact reception if you have any questions.

Bikes can be stored in our lockable ski cellar during the summer months.

Our delicious athletes breakfast is from 8.00 to 10.00 a.m. every day. 

All our rooms, suites and apartments have towels in them. 

We provide cots and high chairs for children.

You can find a variety of reading material at reception for our guests to read during their day.

Smoking is not allowed throughout the hotel. We therefore kindly ask our guests to only smoke outside. 

Cleaning products are available from reception on request. 

Our reception team is available for any questions every day between 8.00 a.m. and 10.00 p.m. 

To show consideration to our guests, quiet must be observed from 10.00 p.m. 

Our guests have the option of storing skis and ski boots in our ski room during their stay. 

We are happy to offer a wake-up call on request.

Our small wellness oasis is open every day from 4.00 to 8.00 p.m. 

We provide free WiFi throughout the hotel. 

We accept cash, debit cards (EC) and Visa and Mastercard credit cards.